Pinball and Parts LLC Shipping Policy
Pinball & Parts LLC has tried to make our shipping and handling prices and policies as fair as possible, so you benefit from our competitive pricing, plus the convenience of delivery to your door.
If you ordered two or more items, you may receive them in multiple boxes on different days, due to varying availability and shipping locations. We don’t charge extra shipping for split shipments.
Because Next Day, 2 Day and 3 Day shipping services involve air transport, our items cannot be shipped via these options. Items containing hazardous or regulated materials or some very large or heavy items must instead be shipped via Ground service or freight carrier.
We do our best to ensure that shipping is correctly calculated before you purchase. However, at times it may not be possible to do so accurately. We reserve the right to notify you after you’ve purchased an item of any additional shipping or handling charges necessary to deliver your order. If notified of any additional charges, you have the right to modify or cancel your order and request for a refund.
We ship from the big to the small. As our selection grows daily, shipping prices also vary for those orders where freight fees are imposed. To determine what the true shipping price is for your order:
- Find the product you are interested in on our website.
- Add it to your shopping cart.
- Enter the ship-to country, state/province and zip/postal code.
- View available shipping methods.
This will show you the total cost for that shipment, for that item. The shipping price for each individual item is usually more than the total cost of a shipment. Add all the items to your cart before checking the final shipping price.
We ship by 2 main methods:
This means UPS, FedEx, DHL, USPS or some other common carrier that provides insurance and tracking. Shipping for additional items usually only goes up incrementally, determined by shipment weight.
Freight or ‘LTL’
This is reserved for large orders, heavy or oversized items such as large batteries, rack systems, kits, etc. As these are placed onto a pallet, require a scheduled delivery, extra insurance, the cost to ship by this method is more expensive. However adding additional items to this method does not usually increase the cost by a great amount. Shipping address must be a business or facility that can handle palletized freight. For pickup at your local terminal please contact us.
During holidays, any orders received will not be processed until the next business day. Items not specifically marked as IN STOCK are either out of stock or located in a warehouse that doesn’t provide a live inventory feed. If your order is time sensitive, please contact us to see if your products will ship in a suitable time frame.
Shipping Back Orders
Occasionally, we must back order or source inventory from one of our many vendors and suppliers if not in stock in one of our 3 warehouses. This means that different parts of your order can come from various locations around the country.
If you order more than one item, we’ll try our best to send available items together. If only some of the items in your order are available at a single location, we reserve the right to ship you multiple packages from multiple warehouses. If we break your order into multiple packages, you will NOT incur any additional freight charges.
In the unlikely event we’re unable to ship your order complete, we reserve the right to ship the stock we have and back order the items we’re unable to ship. You’ll be notified via email of the estimated delivery date for your back ordered items, and you will NOT be charged additional freight charges for back ordered items.
First class shipping
(For all items under 1 lb) will vary by location and may take up to 2 weeks after pickup.
(For most items over 1 lb and under 5 lbs) usually arrives up to 2 weeks after pickup.
Hazmat batteries and extremely heavy or bulky items shipped via pallet generally take 14-21 days after pickup.